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Deutschland (Deutsch)
English
Four steps, from request to a live interpreter.
No lengthy sign-up, no back-and-forth quotes. Tell us what you need, meet your interpreter briefly, and book with confidence — most people are matched in under three minutes.
Everything that happens between opening the app and starting your session.
Sign Up & Verify Identity
Create your account as an interpreter or a customer. Complete our secure KYC verification using Personalausweis, passport, or company documents — this one-time check is what lets every party on Hanioo trust who they're talking to before a single word is interpreted.
- Email & phone verification
- Document upload
- OTP authentication
- One-time check, valid for every booking
Find or Receive Requests
Customers browse interpreters by language, location, rating, and price, and can preview a short intro clip before reaching out. Interpreters receive booking requests the moment they come in, with the full brief already attached — time, location, subject matter, and any documents the client has shared.
- Advanced filters
- Real-time notifications
- Profile matching
- Trial call before you commit
Book, Pay & Confirm
Pick your preferred interpreter and mode — online or on-site. Payment is secured upfront through our payment gateway and held until the session is complete, so nothing changes hands before the work is done. An invoice generates automatically, and the interpreter confirms the booking in the app immediately.
- Multiple payment gateways
- Auto-invoicing
- Instant confirmation
- Funds held until session ends
Connect & Deliver Excellence
For online sessions, join through a high-quality Agora video call with built-in noise suppression. For on-site work, live GPS tracking keeps both sides informed, and our support team stays reachable throughout. Once the session wraps, you'll leave and receive a two-way rating that builds a public track record over time.
- Video call integration
- Live location tracking
- Post-session feedback
- 24/7 support during the call
Answers before you book.
Most customers are matched with a verified interpreter in under three minutes for common language pairs. Rarer languages or specialised subject matter (legal, medical) can take a little longer while we confirm the right fit — you'll see an estimated wait time before you book.
Cancellation windows and any applicable refund are shown clearly at the time of booking, before you pay — so you always know the terms up front rather than finding out after the fact.
Every interpreter completes KYC using Personalausweis, a passport, or company documents before they can appear in search results or accept a booking. You can also see their rating history and completed session count on their profile.
Yes. A short trial call is available before payment, so you can judge fluency and fit for your specific context — a courtroom, a hospital visit, a conference — before you confirm.
Payment is collected securely upfront and held until the session is completed. An invoice is generated automatically and available in your account, which makes expensing or reimbursement straightforward for business bookings.
On-site sessions work the same way from a booking perspective, with travel and accommodation costs calculated and shown before you confirm. Live GPS tracking is available on the day so you know when your interpreter is on their way.
What people say once the call connects.
Ready to bridge the gap?
Book your first interpreter today, or set up a profile and start taking requests this week.